Client Service Representative
Company: Heartland Veterinary Partners LLC
Location: Schiller Park
Posted on: October 16, 2024
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Job Description:
Practice: We at Northwest Animal Hospital have more than 90
years of combined experience, offering a wide range of veterinary
services. Our caring staff provides many services to your furry
friends, such as wellness exams, boarding, nail trimmings, surgical
and dental services.
Position Purpose: Reporting into the Practice Manager, the Client
Service Representative (CSR), provides an exceptional experience to
our clients during every interaction. In addition to continually
engaging the client, the CSR performs practice administrative tasks
such as record maintenance and appointment tracking. The CSR
manages practice reception (visitor and telephone), maintenance of
veterinary medical records, accounts maintenance, cash processing,
data entry, word processing and mail services. The CSR applies
practical knowledge of practice processes and services, the basic
rules and regulations governing visitors and animal patient
treatment, and veterinary record requirements and terminology to
ensure every patient is well-cared for and every client has an
exceptional experience.
Credentialed Technician Competencies: Patience & Compassion:
Remaining professional while still making Doctors, teammates,
clients, and patients feel as comfortable as possible regardless of
the situation or challenges presented. Responding quickly and
calmly to crisis while maintaining a high standard of patient
care.
Collaboration & Teamwork: Carefully coordinating actions with
Doctors and practice team members. Providing feedback appropriately
and in a timely manner. Quickly incorporating feedback to ensure
positive results. Sharing ideas and being open to other's
ideas.
Communicating: Conveying instructions to clients and teammates to
ensure successful patient care.
Active Listening: Following the instructions of Doctors and
sometimes patient owners. Picking up the needs of Doctors and
teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications,
patient instructions, workflow, and other job-related items while
managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions
result in the highest level of client satisfaction.
Essential Responsibilities: Leads practice opening and closing
procedures per Practice Manager instructions and practice
procedures.
Ensures all public areas are clean and presentable for patients;
cleans and straightens areas including the front desk, reception
area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account
payments.
Schedules appointments for the clinic adhering to practice and
Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications;
conducts re-calls to clients on a timely basis from a call back
list.
Performs a backup of the computer system on a regular basis, as
directed.
Performs and oversees the performance of posting daily
business.
Welcomes clients and patients to the practice with a warm and
friendly demeanor and ensures an excellent experience during the
practice visit.
Answers incoming telephone calls applying proper telephone
etiquette.
Presents clients with medications, instructions, new client kits
and any other take home items.
Handles emergency situations with great care, patience, and
following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring
every experience ends in satisfaction.
Requirements/Qualifications: Ability to work on weekends as
required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
Benefits Offered: Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Benefits offered may vary depending on full or part time employment
status according to company policy.
Pay Range: USD $15.00 - USD $20.00 /Hr.
Keywords: Heartland Veterinary Partners LLC, Bartlett , Client Service Representative, Sales , Schiller Park, Illinois
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