Senior Consultant, Incident Managment and Operational Resiliency
Company: Northern Trust Corp
Location: Chicago
Posted on: November 8, 2024
Job Description:
Senior Consultant, Incident Management and Operational
ResiliencyAbout Northern Trust:Northern Trust, a Fortune 500
company, is a globally recognized, award-winning financial
institution that has been in continuous operation since
1889.Northern Trust is proud to provide innovative financial
services and guidance to the world's most successful individuals,
families, and institutions by remaining true to our enduring
principles of service, expertise, and integrity. With more than 130
years of financial experience and over 22,000 partners, we serve
the world's most sophisticated clients using leading technology and
exceptional service.SUMMARYSenior role is part of a global, follow
the sun team, where the focus is on managing incidents as part of
the Incident Management team in Asset Servicing (AS). Provides
guidance to others as necessary.The successful candidate will
manage and triage incident command centers (in collaboration with
Technology) to appropriately respond and recover from operational
and/or technology-related incidents.MAJOR DUTIES
- Collaborate with teams to provide threat and vulnerability
monitoring from our technology platforms and any market
infrastructures.
- Support the development and update of incident communication
templates to be used for providing stakeholder updates on real
and/or potential business-impacting events.
- Support post incident assessments, documenting results of
assessment, and tracking follow up deliverables identified
including analysis, root cause, and immediate remediation.
- Provide Incident Management stakeholder training as
needed.
- Support coordination between the AS teams and the Corporate
Risk Incident Response Teams, including coordination of stakeholder
actions and reporting statuses for significant incidents.
- Work within the team to ensure that operational, productivity,
and volatility metrics are in place to manage Business
Reporting/Escalation of Incidents to Senior Management and
Resiliency Office.
- Support the resolution of highly complex or unusual business
problems applying advanced critical thinking.KNOWLEDGE/SKILLS
- Knowledge of crisis management, disaster, and business recovery
and continuity management.
- Understanding of risk management practices including cyber
security and how they apply in Financial Services organizations
including the impact of regulation on operational resiliency
matters.
- Experience supporting the implementation of projects and
working with cross-functional teams.
- Working knowledge of technologies relevant to
responsibilities.
- Strong understanding of data analytics and related tools
including Power BI.
- Strong collaboration, communication, and presentation
skills.
- Ability to drive to execution.
- Applies knowledge of key business drivers and the factors that
maximize department performance.EXPERIENCE
- 12-14 years of related experience in Business Continuity,
Disaster Recovery, Incident Management, Risk, or Controls.Working
with Us:As a Northern Trust partner, greater achievements await.
You will be part of a flexible and collaborative work culture in an
organization where financial strength and stability is an asset
that emboldens us to explore new ideas.Movement within the
organization is encouraged, senior leaders are accessible, and you
can take pride in working for a company committed to assisting the
communities we serve! Join a workplace with a greater purpose.We'd
love to learn more about how your interests and experience could be
a fit with one of the world's most admired and sustainable
companies! Build your career with us and apply today.Reasonable
accommodationNorthern Trust is committed to working with and
providing reasonable accommodations to individuals with
disabilities. If you need a reasonable accommodation for any part
of the employment process, please email our HR Service Center at
MyHRHelp@ntrs.com.We hope you're excited about the role and the
opportunity to work with us. We value an inclusive workplace and
understand flexibility means different things to different
people.
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Keywords: Northern Trust Corp, Bartlett , Senior Consultant, Incident Managment and Operational Resiliency, Professions , Chicago, Illinois
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